The delivery time for your order depends on your location and the shipping method selected at checkout. Typically:

• Standard Shipping: 5–10 business days.
• Express Shipping: 2–5 business days.

Please note that processing time (1–2 business days) is separate from shipping time. Once your order is shipped, you will receive a tracking number to monitor its progress.

For more specific details, feel free to contact us!

We aim to ensure your satisfaction with every purchase. Here’s an overview of our return and exchange policy:

Returns

• Eligibility: Items can be returned within 30 days of delivery, provided they are unused, in their original packaging, and in resalable condition.
• Process:
  1. Contact us at contact@my-recliner-sofa.com to initiate the return.
  2. Our team will provide detailed instructions for shipping the item back.
• Refunds: Once we receive and inspect the item, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear.

Exchanges

• Eligibility: Exchanges are allowed for defective or damaged items or if you wish to switch to another product of equal value.
• Process: Contact us within 30 days of receiving your order to arrange an exchange.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or damaged.

For further assistance, feel free to reach out to us!

How to Track Your Order

You can easily track the status of your order by following these steps:

1. Check Your Email

   • Once your order is shipped, you’ll receive a confirmation email containing your tracking number and a link to track your package.

2. Visit Our Tracking Page

   • Go to our website and click on the “Track My Order” link (usually located in the footer or main menu).
   • Enter your tracking number to view the latest updates on your shipment.

3. Contact Our Support Team

   • If you didn’t receive a tracking number or have trouble accessing it, please contact us at contact@my-recliner-sofa.com for assistance.

Our team is here to help ensure your order arrives safely and on time!

How to Receive Customer Support

We’re here to help! You can reach our customer support team through the following methods:

1. Email Support

   • Send us an email at contact@my-recliner-sofa.com.
   • We aim to respond to all inquiries within 24 to 48 hours.

2. Phone Support

   • Call us at +33 668757362 during business hours for immediate assistance.

3. Contact Form

   • Visit the “Contact Us” page on our website and fill out the form with your query.

If you realize that you’ve entered the wrong shipping address, here’s what you can do:

1. Contact Us Immediately

   • Email us at contact@my-recliner-sofa.com or call +33 668757362 as soon as possible.
   • If your order hasn’t been shipped yet, we can update the address for you.

2. If the Order Has Already Shipped

   • Unfortunately, we cannot change the address after the order has been dispatched.
   • You can contact the shipping carrier with your tracking number to request a redirect or hold at a local facility (additional fees may apply depending on the carrier’s policy).

3. Order Replacement

   • If the package cannot be delivered due to an incorrect address and is returned to us, we will contact you to arrange redelivery or issue a refund (excluding shipping costs).

To avoid delays, please double-check your address before confirming your order. Our team is here to help if needed!

We deliver to all areas across Singapore, including residential addresses, offices, and commercial locations.

• Islandwide Coverage: Whether you’re in the heart of the city or the suburbs, we ensure your order reaches you promptly.
• Delivery Timeframe: Most orders are delivered within 1–3 business days, ensuring a quick and efficient service.

Have a specific location in mind? Contact us at contact@my-recliner-sofa.com for more details or special delivery arrangements!

The delivery of your items depends on the nature of your order:

1. Single Item Orders

   • If you ordered one item, it will typically arrive in a single package.

2. Multiple Item Orders

   • If all items are from the same category or warehouse, they are usually packed together and shipped as one package.
   • However, if your order includes items from different categories or warehouses, they may be shipped separately to ensure quicker delivery.

3. Shipping Notifications

   • You will receive a tracking number for each package, allowing you to monitor their progress.

If you have questions about your specific order, please contact us at contact@my-recliner-sofa.com